Last Updated: 05/10/2023
- Introduction:
Thank you for choosing WashGenie for your car cleaning needs. This policy outlines our commitment to providing timely and reliable service at your doorstep.
- Scheduling Services:
- Booking Services: Services can be booked via our website or mobile application. Customers are required to provide accurate details regarding the location and specifications of the service required.
- Service Timing: Customers can select a preferred time slot for service provision, subject to availability. We strive to adhere to the scheduled timing; any delays will be communicated promptly.
- Service Location:
- Location Details: Customers must provide accurate location details to ensure our team can deliver services effectively. Any changes to the location must be communicated 2 hours before the scheduled service time.
- Accessibility: Ensure that the vehicle is parked in a location accessible to our service team. Any barriers to service provision may result in rescheduling or cancellation.
- Service Completion:
- Service Quality: Our team is dedicated to providing a high-quality service as per the specifications provided during booking.
- Customer Satisfaction: Feedback regarding our service is welcomed and can be provided through our website or mobile application.
- Rescheduling and Cancellations:
- Customer Rescheduling: Services can be rescheduled 2 hours before the initially scheduled time without penalty.
- Cancellations: Please refer to our Cancellation and Refund Policy for details regarding service cancellations.
- Contact Us:
For any queries, concerns, or feedback related to our service provision, please contact us at:
Email: [email protected]
Phone: +91 87991 23260